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Problem

When a growing insurance claims processing company moved to a new location, the company required a new phone system. The company needed a solution that could integrate effectively with its five nationwide locations connected by a frame relay data network.

How URS Helped

URS recommended that the company take advantage of the cost savings of VoIP technology. By leveraging the company's existing network infrastructure, URS developed and implemented a VoIP solution that eliminated toll charges among all five office locations. Nationwide, all internal calls are now made by dialing a four-digit extension.

In addition to the cost savings realized through VoIP, the company also developed a unified messaging platform, converging voice and electronic mail into one system. Employees are now able to listen to voice messages on their PCs as well as forward and store voice mail within the existing email system.